QUALITY MANAGEMENT

8D Report Training

We offer you individual consultations and seminars on all management topics

DURATION

1 day
8 h plus coffee breaks

DATES

Available upon request

LOCATION

In Chemnitz, online or at a convenient location near you

REQUIREMENT

Enjoys practical learning

How to get to the bottom of complaints and why you should book the 8D Report training?

The 8D Report represents the eight mandatory disciplines (process steps) that are required when processing a complaint in order to overcome the underlying problem. An 8D Report is thus part of the complaint management process and is used for quality assurance at the supplier. Train the application and methodology using practical examples in our 8D Report training. Particularly in the automotive industry, there are special requirements and methods that must be observed when processing complaints using the 8D method. Other industries also make use of this method to process complaints according to VDA (automotive industry).

Für wen ist die 8D Report Schulung?

Mitarbeiter und Führungskräfte aus allen Unternehmensbereichen, insbesondere dem Reklamationsmanagement und Kundendienst, Studenten sowie interessierte Personen. Für dieses Seminar sind QM Grundlagen von Vorteil, jedoch nicht zwingend erforderlich.

VALID REAONS FOR qdc^®

Practice oriented & challenging. With us you’re guaranteed to experience the most practical training for the 8D Report in Saxony, how to correctly apply planning processes and methods, as well as statistical methods. Call your Coach. Still have questions about the onsite implementation in your daily work? Get immediate response and correct answers with our free consultation expert. Working together in small groups. Up to 8 places per compact seminar, we provide above-average practical know-how and individual learning success. Personal online campus helloQ. All documents, such as handouts, scripts, or flipchart content, are available in print and digitally. Access to your online campus helloQ is free of charge for 3 years. Snack bar. Delicious and healthy. We provide healthy and tasty meals, snacks, and drinks.

Graduation

At the end of the seminar, you will receive a certificate of attendance.
Register today and secure your place in the small business circle of the qdc® Academy.

Our Goals

We show you how to improve customer/supplier relationships, systematically deal with problems as they arise, document all incidents without gaps, and increase productivity. As well as increase efficiency by avoiding repetition of errors.

– Basics and terms
– Aims of the complaint management
– Requirements and definitions from regulations (ISO 9001:2015, IATF 16949:2016)
– The different types of complaints
– Behaviour on receipt of a customer complaint/feedback to the customer
– Acquire information
– Definition of measures
– Problem solving
– Tools / Methods / Aids
– 8D Method with case study
– Communication (internal / external)