Our complaints expert does not only do firefighting, but he also identifies the core problem causes through a structured approach in order to eliminate them permanently. By using various methods and tools, he succeeds in making your products and processes certified, stable and sustainable.
Our complaint expert supports you in the further development and implementation of the integrated management system (IMS).
Depending on your needs, he handles product-specific inquiries (AWE), customer questionnaires and specification agreements, and manages product information such as technical data sheets, specifications, test documents and certificates. He/she steers the relevant documentation in cooperation with the technical departments, manages the implementation of planned changes and conducts internal audits. Furthermore, you will receive support in determining and planning your training needs, as well as implementing your training schedule.